Privacy & Personal Information
How Home Angels collects, uses and protects personal information, yours, and that of the person you are asking us to care for.
Who We Are
Home Angels is a trading name of Compassionate Angels (Pty) Ltd, a company registered in South Africa, with its registered address at 101 Acutts Drive, Hillcrest, 3650.
In this notice, “Home Angels”, “we” and “us” refer to Compassionate Angels (Pty) Ltd.
Our Information Officer can be contacted at admin@homeangels.co.za or on 031 109 7190.
What Information We Collect
When you make an enquiry, we may collect your name, telephone number, email address, location, information about the person requiring care and any other information you choose to provide about their circumstances or care needs.
Where a care or nursing assessment is carried out, we may collect information relating to the health and care needs of the person concerned. This may include medical history, medication, mobility, Activities of Daily Living and other information necessary to understand their care requirements.
We may also collect the contact details of family members, next of kin or other people involved in arranging or overseeing their care.
While providing care, Home Angels may maintain records relating to the care and support provided, including notes made by Carers and nursing staff.
When someone applies to work with Home Angels, we may collect information including their CV, identification documents, qualifications, training certificates, references and information obtained through our recruitment and verification processes.
Our website may also collect certain technical information, as explained under Cookies & Analytics below.
Why We Collect It
We process personal information where it is reasonably necessary to:
• respond to enquiries;
• understand a person's care requirements;
• arrange and provide appropriate care;
• select and place suitable Carers;
• support and supervise the provision of care;
• maintain appropriate care and administrative records;
• communicate with clients and families;
• process employment applications and verify applicants;
• manage our business and services; and
• comply with our legal and regulatory obligations.
We do not sell personal information.
Health Information
Information about a person's health is regarded as special personal information under the Protection of Personal Information Act (POPIA) and is handled with particular care.
We collect and process health and care information only where there is an appropriate lawful basis for doing so and where the information is reasonably necessary for the assessment, arrangement or provision of care or related nursing services.
Where consent is the basis on which information is processed, that consent may be withdrawn by contacting Home Angels. Withdrawal of consent may affect our ability to provide certain services where the information concerned is necessary to provide care safely.
Who We Share Information With
Personal information is only made available to members of our team who reasonably require it to perform their duties.
Carers and nursing staff involved in a person's care are provided with the information reasonably necessary to enable them to provide that care safely and appropriately.
We may use reputable third-party service providers to assist with services such as website hosting, email, data storage and website enquiries. Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
Some service providers may process or store information outside South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer complies with applicable South African data-protection requirements.
We may also disclose information where required or permitted by law, or where necessary to protect the legitimate interests, health or safety of the person concerned or another person.
We do not sell or rent personal information to third parties.
How Long We Keep It
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for any longer period required or permitted by law, contractual obligations, insurance requirements or legitimate business purposes.
As a general practice, enquiries that do not result in care may be retained for up to 12 months.
Client and care records are retained while services are being provided and for an appropriate period afterwards.
Unsuccessful employment applications may generally be retained for up to six months unless the applicant agrees that we may retain their information for consideration for future opportunities.
Where information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.
How We Protect It
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is restricted to people who reasonably require it to perform their duties. Appropriate measures are used to safeguard both physical and electronic records.
Where we become aware of a security compromise involving personal information, we will take appropriate steps to investigate and address it and will notify the Information Regulator and affected individuals where required by POPIA.
Your Rights
Subject to applicable law, you may request access to personal information we hold about you, request that inaccurate information be corrected, request deletion of information where appropriate, or object to certain processing of your personal information.
To make a request, contact our Information Officer at admin@homeangels.co.za.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Photographs on This Website
Where photographs of identifiable people are published on our website, we take reasonable steps to ensure that the necessary permission has been obtained.
If you appear in a photograph on our website and have a concern about its use, please contact us at admin@homeangels.co.za.
Cookies and Analytics
Our website may use cookies and analytics technologies to help us understand how visitors use the website and to improve its performance and content.
These technologies may collect information such as browser or device information, approximate location, pages visited and how visitors interact with the website.
You can control or delete cookies through your browser settings. Some cookies may be necessary for the website to function correctly.
Further details about the specific analytics and cookie technologies used on this website will be provided where applicable.
Changes to This Notice
This Privacy Notice is effective from 1 September 2026.
We may update it from time to time to reflect changes in our services, systems or legal obligations. The current version will always be published on this website.